Current roleJun 2026 – Present
BaytoniaAI Developer
Building AI systems for customer support, sales and marketing automation, and running them in production.
- Conversational AI
- Built AI conversational agents for customer-support automation, using Claude and OpenAI models with RAG architectures.
- RAG assistants
- Developed and tuned LLM assistants that use retrieval, embeddings and semantic search to improve customer support and product-recommendation workflows.
- Agents & multi-agent workflows
- Built and integrated AI agents and multi-agent workflows for sales, support and design-automation scenarios, backed by Python services and LLM APIs.
- Automation
- Built n8n workflows that connect APIs, webhooks and business systems to automate customer communication, marketing and operations.
- Reliability
- Improved performance and reliability through model evaluation, prompt optimisation, API integrations and monitoring, and deployed AI solutions to production.


